FAQ
Mymate with its smart app is primarily designed to provide pet owners with key daily physiological data such as breathing, heart rate, activity levels, mood stability, and HRV fatigue analysis—ensuring nothing about your pet’s health goes unnoticed.
Mymate also records this data historically, enabling both owners and veterinarians to make more informed diagnoses.
The Mymate app functions as a health passport for your pet, allowing you to set medication or vet visit reminders.
1. Mood Stability and HRV Fatigue Analysis (more features under development)
2. Pets can suffer from depression too! Mymate helps owners stay aware of their pet’s daily condition and any abnormalities.
Mymate keeps a history of physiological data to support diagnosis and provide valuable insights to both owners and veterinarians.
What is depression? Pet depression is similar to human depression—both are mental illnesses. However, unlike humans, pets can’t talk, so we can only identify it through their behavior.
・5 Signs of Canine Depression – Spot Early Warning Signs
・5 Signs of Canine Depression – Spot Early Warning Signs
（ a ）Mood Stability
Pets are humans’ best friends! Many owners have experienced times when their pets seemed unhappy.
When we notice our pet is down and unresponsive during interaction, we too feel worried and upset.
In fact, like humans, pets show emotional signs when they are uncomfortable or unwell.
（ b ）HRV Fatigue Analysis
Mymate can also analyze your pet’s mental condition.
As pets age, older dogs and cats tend to become drowsy and lethargic.
If you’ve ever cared for a senior dog or cat, you know they sleep most of the day.
Sometimes they sleep so deeply, and with hearing loss in old age, they don’t respond—this can really stress the owner out!
Besides sleeping a lot, older pets may appear listless, stop eating, or lose interest in their favorite activities.
At night, they may stay awake and wander aimlessly, showing signs of confusion or disorientation.
These may be early signs of dementia in senior pets and should not be ignored.
After the Mymate Smart Collar is fully charged, it can last up to 48 hours, depending on individual usage patterns.
YunTai’s smart app and patented sensing technology allow accurate readings through thick fur without interference, enabling continuous pet health monitoring.
It calculates activity levels and detects behavior patterns based on collected pet movement data.
On May 15, 2006, the WHO officially published “Electromagnetic Fields and Public Health” regarding base stations and wireless technologies, stating that they do not pose negative effects on human health.
In fact, any device that uses electricity generates electromagnetic waves—for example, induction cooktops, mobile phones, TVs, refrigerators, microwaves, speakers, fans, hair dryers, blenders, radio stations, base stations, and X-ray machines.
Electromagnetic waves cover a wide spectrum—from low-frequency power line radiation to extremely high-frequency cosmic rays.
In fact, visible light is also an electromagnetic wave—and a much stronger one than wireless signals. Yet humans have coexisted with sunlight for thousands of years. So daily use is perfectly safe.
1.Safety Charging Tip:To protect your collar, please use the original charging cable paired with a standard 5V charger (1A to 2A recommended). Never use fast chargers (such as PD or QC specifications). Improper charging methods may damage the product or cause battery overheating, which could affect your warranty.
2.Important Reminder:Please charge for a full 8 hours for the initial charge. This ensures the battery is fully activated for optimal collar performance and lifespan.
Red/Blue light blinking: Bluetooth not paired
Blue light blinking: Bluetooth connected to phone
Yellow light blinking: Charging
Green light solid: Charging complete
Purple light blinking: WiFi data transmission in progress
Cyan light solid: Power off (Press and hold button for 5 seconds then release)
Green light blinking: Power on (Press and hold button for 5 seconds)
Due to iOS policy restrictions, logging in with Facebook requires your agreement to the ATT popup (i.e., the “Allow App to Track” prompt).
Please follow the steps below to enable ATT tracking permission:
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▶ Method 1:
- Go to [Settings > Privacy & Security > Tracking] and make sure “Allow Apps to Request to Track” is enabled.
- Then go to [Settings > Mymate Pat (the app)] and also enable “Allow App to Track.”
If you encounter issues with Method 1, please try the following alternative method:
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▶ Method 2:
- Clear your Safari browser’s cache.
- Restart the game and log in again — the ATT popup should appear. Please tap “Allow” to grant tracking permission (required for Facebook login).
- If you have the Facebook app installed, try uninstalling and reinstalling it, then reapply both Method 1 and Method 2.
- If the ATT popup still doesn’t show, try reinstalling the Mymate app and repeat Methods 1 and 2. You may also try logging out and back into the Mymate app.
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Reminder:
To use Facebook login, you must allow tracking when prompted by the ATT popup. This is a required setting based on iOS policies. Please make sure to allow tracking so that Facebook login works properly.
Whether human, dog, or cat, regular health tracking is essential.
Only by doing so can you control a condition before it worsens—otherwise, it may require more time and money to treat, and may not even be curable.
That’s why pet owners must regularly track their pets’ health—especially since dogs and cats can’t tell us when they’re unwell.
1. Dogs and cats have a high tolerance for pain and illness—this is one of their primal instincts and differs from humans.
In the wild, an injured or sick animal would be an easy target for predators.
As a result, they learned to hide their pain and act normal in order to survive.
2. Dogs and cats can’t speak: when they’re sick, they can’t say, “Mom, Dad, I’m not feeling well—can you take me to the vet?”
So by the time the owner notices, the illness has often progressed—missing the best time for treatment and causing the pet to suffer.
Rome wasn’t built in a day. Unless caused by an accident, most pet health problems are the result of long-term neglect.
That’s why regular health tracking is key to early detection and treatment—so your pet can live a longer, healthier life.
Mymate APP tips help you use the app more effectively and regularly track your pet’s health.
This is the only way to control illness before it worsens; otherwise, it could take more time and money to treat and may not fully heal.
That’s why pet owners must track their pet’s health regularly—especially since dogs and cats can’t tell us when they’re sick.
Mymate with its smart app helps you take better care of your pet, giving you peace of mind and making your time together more enjoyable.
1. Provides pet health data: Mymate tracks breathing, heart rate, activity, calories burned, HRV, and generates health reports. It supports co-caretaking and helps owners understand their pet’s health to adjust feeding and exercise plans accordingly.
2. Disease prevention: Mymate monitors your pet’s eating and drinking habits, detecting abnormal behavior to help prevent and treat illness early.
3. Boosts owner confidence and peace of mind: The app lets owners stay updated on their pet’s condition and activities anytime.
4. Enhances bonding between owner and pet: By understanding your pet’s health and behavior, you can build a closer relationship.
Basic: Free to use, just download the app to get started
Monthly Plan: ≈ USD $9.57 per month (31 days), plus 1 bonus day
Annual Plan: ≈ USD $114.82 for 13 months (403 days), plus 43 bonus days
How to obtain
Redemption codes can be obtained through the following methods:
Official announcements: Check the latest news or event page on the official website.
Email: Occasionally sent to selected users.
Product bonus: Included in some product packaging.
Usage Restrictions
Validity: Please use within the validity period; expired codes are void.
Usage Limit: Some codes are limited to one-time use only.
Redemption Content: Items available for redemption depend on the event or collaboration. Please refer to the instructions.
Important Notice
Redemption codes are provided free of charge and may not be sold or transferred.
The company reserves the right to modify or cancel redemption activities at any time without prior notice.
If the reward cannot be provided due to force majeure, an equivalent substitute will be offered.
It is prohibited to use redemption codes for illegal activities or in violation of app terms. Violators will be held legally responsible.
The company reserves the right of final interpretation.
How to Redeem a Code
Instructions
Open App Settings: Open the app and tap “Settings.”
Go to Redemption Page: In the settings menu, select “Redeem Code.”
Enter Code: Carefully input your code (case-sensitive, include numbers).
Confirm Redemption: Tap “Confirm,” and the system will verify your code.
Redemption Complete: If successful, you’ll receive a notification and the reward will be delivered to your account.
Notes
If you encounter issues, contact customer support for assistance.
Keep your code safe to avoid loss or misuse.
The system’s result is final and not subject to dispute.
The company is not responsible for failed redemptions due to user error.